This Privacy Policy was last updated on Nov 1st, 2024

The following policy applies to all NeuroCareAI™ products. NeuroCareAI Inc.

FOREWORD

NeuroCare.AI Inc. understands and recognizes the paramount importance of having a well-defined and comprehensive Privacy & Cookie Policy for the success of our organization. Operating in an environment characterized by legal complexities and continual changes, we believe it is absolutely imperative that we proactively inform our users and thoroughly explain the procedures we use to process your personal information.

NeuroCare.AI Inc. deeply respects your right to privacy and is fully committed to protecting your personal data. This commitment is reflected in our Privacy & Cookie Policy, which has been designed to inform you on how we look after your personal data when you visit our website. It also explains your privacy rights and how the law protects your right to privacy.

This Privacy & Cookie Policy applies when you visit our website and when you utilize our other services, which include web chat communications.   Please read this notice carefully to understand our policies and practices. If you do not agree with them, your choice is not to use the services. By accessing or using the services, you agree to this notice. This notice may change, update or be supplemented or replaced by additional privacy statements or terms provided to you from time to time, and your continued use of the services after we make changes is deemed to be acceptance of those changes, so please check this notice periodically for updates

WHAT THIS POLICY COVERS

Our Privacy & Cookie Policy is an evolving document, and we will continue to update it as necessary, in response to changes in law, technology, our data collection practices or for any other reason. We encourage you to review our Privacy & Cookie Policy regularly to stay informed about how we collect, use, and protect your personal information.
This Policy covers our collection, use and disclosure of information about identifiable individuals and information which can be used to identify an individual (“Personal Data”). Personal Data does not include “aggregate” information which we aggregate from information (including Personal Data) you provide to us. Personal Data may be collected about our customers, prospective customers, visitors to the Website, and end users of the Services. You can choose not to provide us with certain information, but by doing so, you may not be able to take advantage of many of the features and functionality of our Services.
You understand and agree that the Company and its authorized business partners, affiliates, subsidiaries or agents may collect, maintain, and process information provided by you, on and through the Services. You represent and warrant that you have permission to share any information you elect to provide to NeuroCare.AI Inc., you consent to such information being shared with third parties as described in this Policy, and that such information is accurate, current, non-misleading, and consistent and relevant for the purpose for which you are providing information.

WHO ARE WE

NeuroCare.AI Inc. is an innovative company leveraging the latest technological advancements in artificial intelligence to significantly improve healthcare outcomes and increase productivity. Our primary mission is to revolutionize the healthcare industry by integrating cutting-edge AI technology into various medical practices and healthcare services.

We are deeply committed to safeguarding the personal information of our customers, users, employees, and other stakeholders. Our robust security measures and data protection policies ensure the utmost protection of your personal data. At the same time, we strive to help our customers, employees, investors, and the broader society create a deeper impact and make informed decisions.We understand the importance of privacy and respect the individual’s right to control their personal information. If you have any questions or concerns about your privacy rights and how we handle your personal information, please feel free to reach out to us. You can contact us at [email protected].

At NeuroCare.AI Inc., we believe in transparency and openness. We want our users to understand how we collect, use, and protect their personal information. Therefore, we recommend that you read our privacy policy to get a better understanding of our data practices.

PERSONAL DATA THAT NEUROCARE.AI™ COLLECTS AND PURPOSE OF USE

The type of personal information that NeuroCare.AI Inc. collects largely depends on the nature of the relationship between us and the services we deliver to you. In consonance with the aforementioned, we may collect a variety of personal information about you, which includes but is not limited to:

• Name and contact information: This includes your first and last name, email address, postal address, and telephone number. We use this information to communicate with you and provide our services effectively.
• Work-related information: This includes details such as your job title, employer information, and other relevant employment or education information. We use this information to understand your professional background and tailor our services accordingly.
• Account Credentials: This includes your passwords and other security information used for authentication purposes and providing access to our services.
• Financial information: This includes details of your bank accounts, credit card numbers, and debit card numbers. This information is necessary for us to process payments for our services.
• Usage information: This refers to behavioral information about how you navigate within our services, which elements of our services you use the most, and information regarding the products and/or services you wish to order, wish list, preference, interest, etc. We use this data to improve our services and provide a more personalized user experience.
• Computer, device and connection information: This includes your IP address, browser type and version, and location. We use this information to ensure our services function properly on your device and to provide location-specific services.
• Audio and Visual Information: This includes your voice and image as captured in photographs, video, or audio recordings if you attend our events or leave us a message. We use this information to enhance our services and provide a more personalized user experience.
• Any other information shared by you through our website, apps, and other products and services including web chat communications. We use this information to understand your needs and preferences better and serve you more effectively.
  
  

In addition to the personal data collected directly from you, NeuroCare.AI Inc. may also process personal data collected indirectly, including via the Website:

• For any purposes specified in this Privacy & Cookie Policy and/or in our Terms of Use;
• To contact you as and when NeuroCare.AI Inc. believes it to be necessary for technical, administrative, or security reasons;
• To prevent, detect, and fight fraud, security threats, or other illegal or unauthorized activities;
• To ensure legal compliance with legal requirements that apply to us and you;
• To ensure compliance with the Terms of Use that apply to us and you;
• For the purposes described in the sections titled as “Sharing Information with Third Parties” and “Cookies”.
  
  

By providing any personal data to NeuroCare.AI Inc., you warrant and represent that the information you provide is complete, accurate, and correct. Your failure to do so will likely result in NeuroCare.AI Inc. being unable to contact you about your inquiries or provide you with our services. It is your responsibility to update us if any of the information you provided is no longer accurate or correct and inform us immediately of the required updates.

OUR LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

NeuroCare.AI Inc. respects the legal requirements for processing personal data and only processes your personal data where we have a legal basis to do so. The following are the legal bases under which we process your information in the manner specified by the law:

• As permitted by applicable law: We may process your personal information when it is necessary for the performance of a contract, the compliance with a legal obligation, or other situations where processing is permitted by applicable law.
• Legal obligation: We may process your personal information when necessary to comply with a legal obligation that is binding on NeuroCare.AI Inc. (not including contractual obligations).
• Performance of a contract: We may process your personal information when it is necessary for the performance of a contract to which NeuroCare.AI Inc. and you are parties.
• Legitimate interests: We may use your personal information where we have legitimate interests to do so. For instance, we analyze a user’s behavior on our Website to continuously improve it, and we process information for administrative, fraud detection, and other legal purposes.
• Consent: Where no other legal basis for processing applies, we may process your personal information based on your consent, which you will be asked to provide from time to time.

 

HOW WE COLLECT PERSONAL INFORMATION

We may collect information directly from you, for instance when you register with us for any service, and through your transactions, transactions, and communications with us, including emails and our web chat feature, and we may also obtain additional information about you from other sources. Data from Third Parties, such as information on third-party websites or other information you may have made publicly available, or information provided by third party sources.This may also use common technologies, such as cookies and beacons, to collect information about you and your interaction with us and the way in which you interact with us, including about your, usage details and internet connection (such as traffic data, location data, log information, device models and unique device identifiers, browser information and patterns and activities, operating system, IP address and network information):

• Cookies (mobile or browser).  A cookie is a small file placed on the hard drive of your computer or mobile device. You may refuse to accept browser cookies by activating the appropriate setting on your browser. It may also be possible to refuse to accept mobile cookies by activating the appropriate setting on your mobile device. However, if you select this setting you may be unable to access or use certain parts of the Website or the Services.
• Flash Cookies.  Certain features of the Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on the Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
• Web Beacons.  Pages of the Website, the Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related Service statistics (for example, recording the popularity of certain content and verifying system and server integrity).

 

SHARING OF INFORMATION WITH THIRD PARTIES

NeuroCare.AI Inc. is committed to safeguarding your privacy. We do not, and currently do not have any plans to share or sell any of your personal data to any third party. The transfer of your personal details or any information collected pertaining to your activities on the Website (provided that such details and information identify you personally) to any third party is something we avoid, except in certain specific cases or as otherwise outlined in this Privacy & Cookie Policy.

In certain circumstances, if NeuroCare.AI Inc. has reasonable grounds to believe that you have breached the Terms of Use, or performed any act or omission that NeuroCare.AI Inc. reasonably believes to be violating any applicable law, rules, or regulations, NeuroCare.AI Inc. may find it necessary to share your information. This could be with law enforcement and other competent authorities and with any third party that may consult NeuroCare.AI Inc. or assist in connection with any such breach. This would be required to handle any result of your wrongdoing. The information may be used to contain, remediate, prevent, investigate any such breach, and/or establish or exercise any of NeuroCare.AI Inc.’s legal rights.

HOW LONG WE KEEP YOUR PERSONAL INFORMATION & OUR DATA RETENTION PRACTICES

Your personal information will be processed to the extent necessary for the performance of our obligations, and for the time necessary to achieve the purposes for which the information is collected, in accordance with our data retention policies and the applicable data protection laws. Please note that our data retention policy may change depending on the Institutional Agreement, we may sign separately. When we no longer need your personal information, we will take all reasonable steps to remove it from our systems and records or take steps to properly anonymise it so you can no longer be identified from it.

We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. Unless otherwise set forth in the applicable Terms of Use or a separate agreement with you governing the applicable Services, if you cease using such Service, we may retain or destroy, at our discretion, all Personal Data and non-personally identifiable information we collect through your use of such Service. All retained Personal Data will remain subject to the terms of this Policy (or an applicable Business Associate Agreement).

HOW WE PROTECT YOUR PERSONAL INFORMATION

We have put in place an internal framework of policies and minimum standards across all our businesses to keep your data safe. In addition, we limit access to personal information by our employees, business partners, service providers and third-party service providers to a “need-to-know” basis. More specifically and in accordance with the law, we take appropriate technical and organizational measures (policies and procedures, IT security and others) to ensure the confidentiality and integrity of your personal information and the way it is processed. Unfortunately, the transmission of information via the internet and other electronic means is not completely secure. Although we do our best to protect your information, we cannot guarantee the security of your personal information transmitted to us through such media. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

SOCIAL MEDIA FEATURES

The Website includes social media plugins, including links to Facebook, LinkedIn, and Twitter. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the plugin to function properly. Social media features are governed by the Privacy & Cookie Policy of the company providing it.

LINKS TO THIRD-PARTY SITES

This Website contains links to other sites that are not owned or controlled by NeuroCare.AI Inc.. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this Website.

GLOBAL PROCESSING OF PERSONAL DATA OUTSIDE THE USA

Our Website may be operated from various locations around the globe, which may be different from your current location. This means that your personal data could potentially be accessed, processed, and transferred to and from these different countries. We take appropriate measures to ensure the security and privacy of your data during these processes. Here are the specific circumstances under which your data may be accessed or processed:

• Our affiliates under the NeuroCare.AI Inc. umbrella may access your data for operational, administrative, and compliance purposes, ensuring that we can provide you with the best possible service.
• Our sales teams, business partners, operational teams, and customer support teams across our various locations may also access your data. The specific locations of these teams are detailed on our Website, and they will only use your data to provide you with support, answer your queries, and improve our services.
• Our trusted service providers may also access your data, but only for the purposes we have specified above under the section titled “Sharing of Information with Third Parties”. These purposes primarily involve improving your experience with our services.

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By consenting to the collection and use of your personal information, you are agreeing to your personal information being handled in this manner. This includes the collection, transfer, and storage of your data for the purposes specified. We appreciate your trust in us and assure you that we take your privacy seriously.

SAFEGUARDS

The safeguards we deploy for performing such transfers across boundaries:

• Adequacy – any transfer to NeuroCare.AI Inc. Affiliates may be made on the basis of an adequacy decision made by the European Commission.
• Model Clauses – with some of our processors, we use standard contracts approved by the European Commission that are binding standards of processing of personal data committed contractually by third parties processing information for us and on our behalf.
• Consent – in the absence of an adequacy decision or Model Clauses, and in the absence of any other right to transfer your data, your consent shall serve as the basis for such transfer. By accessing and using the Website, you agree and understand that your information may be transferred to the EAA, from the EAA or other countries in which you may be using or accessing the Website, to other jurisdictions outside your own location (including outside the EAA). The transfer will be to such third parties as described under “Sharing of Information with Third Parties”.

California Consumer Privacy Act (CCPA) Disclosure

California Civil Code Section § 1798.83 permits users of the Services, including the Website, that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send us an email.

GDPR DISCLOSURE

If you are a data subject located within the European Economic Area (EEA) or the United Kingdom, your personal data may be governed by the EU General Data Protection Regulation 2016/679 (“GDPR”) and the UK GDPR. In this context, you may be entitled to the following rights:

• Right to be informed: You have the right to be informed about how your personal data is being used and processed
• Right of access: You are entitled to access your personal data processed by us.
• Right to rectification: If you find that we hold inaccurate personal data about you, you have the right to request its correction.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your data, also known as the ‘right to be forgotten’.
• Right to restrict processing: You have the right to restrict the processing of your personal data in certain circumstances.
• Right to object: If the processing of your personal data is based on our legitimate interests, you have the right to object to these processing activities.
• Right to withdraw consent: If the processing of your personal data is based on your consent, you have the right to withdraw this consent at any time.
• Right to object to direct marketing: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: In certain circumstances, you have the right to request that we transfer or port elements of your data either to you or another service provider.
• Right to lodge a complaint: You have the right to file a complaint with your Supervisory Authority within the EEA, as prescribed by the GDPR.
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You can exercise these rights to the extent that they apply to you by contacting NeuroCare.AI Inc. via the contact information provided. We commit to respond to your request within the applicable time frame prescribed by the law. In all cases, we will make every effort to respond within 30 days of receiving your request.

CHANGES TO THIS PRIVACY AND COOKIE POLICY

From time to time, NeuroCare.AI Inc. may change the terms of this policy. Changes will take effect once they are posted online. If you do not agree with any of the amended terms, you must avoid any further use of the Website.

Other Terms and Conditions:

Your access to and use of the Services is subject to the End User License Agreement (EULA).